Frenquently asked questions

About Crimson Coffee

Who is Crimson Coffee?

We are a premium, ethical coffee roaster, sourcing single-origin beans from local Philippine farms and the world's finest micro-lots, roasted in small batches with care and intent. Read more on our About us page.

Where does your coffee come from?

Our coffee comes from small farms across the Philippines, alongside a small number of exceptional international micro-lots. Every bag names its origin.

How do I get in touch if I have a question that isn't answered here?

Visit our Contact us page. We reply to every enquiry personally.

Do you offer wholesale or business accounts?

Yes. Use the business enquiry form on our Contact us page and our team will follow up with details.

Do you offer a discount for senior citizens and PWDs?

Yes. We offer a 5% discount to senior citizens and persons with disabilities (PWDs). Contact our team with proof of status to receive your code.

Do you offer a discount for students, teachers or service members?

Yes. We offer a 5% discount to students, teachers, healthcare professionals, first responders and active military personnel. Contact our team with proof of status to receive your code.

Shipping and delivery

Where do you deliver?

We deliver nationwide across the Philippines. We do not ship overseas. Delivery times vary by location and are shown at checkout.

How long does delivery take?

Metro Manila orders typically arrive within 2 to 3 working days. Provincial orders can take 5 to 7 working days.

How much does shipping cost?

Shipping is calculated at checkout based on your location and order size.

What is your returns policy?

If a bag arrives damaged or isn't right, contact us within 7 days of delivery and we will replace it or issue a refund.

Subscriptions

How does a coffee subscription work?

Choose a coffee, a grind and a delivery frequency. We roast and send your coffee automatically, so you never run out.

Can I change or pause my subscription?

Yes. Manage frequency, coffee and pauses at any time from Your account.

When am I charged?

You're charged a few days before each delivery, so your coffee arrives freshly roasted.

Can I cancel at any time?

Yes, with no minimum commitment. Cancel from Your account whenever you like.

Can I subscribe to any coffee?

No. Only coffees marked as available for subscription can be added to a plan — look for the Subscribe option on the coffee's product page.

What bag size do subscriptions come in?

Each coffee ships in 250g, so price and roast stay consistent every cycle. Drip filter coffee ships by the box instead.

Can I receive more than one bag per delivery?

Yes. Choose one to four bags per delivery, and change the amount at any time from Your account.

Coffee

What roast levels do you offer?

Our coffees range from light to medium-dark roast. Each product page lists roast level, origin and tasting notes.

Can I choose my grind?

Yes. Select whole bean or a grind suited to your brew method — filter, espresso, French press or moka pot.

How should I store my coffee?

Keep it in its sealed bag, away from light and heat, and use within a few weeks of the roast date for the best flavour.

Is your coffee ethically sourced?

Yes. We work directly with farms in the Philippines and internationally, paying fairly and naming our sources on each product page.

Equipment

What brewing equipment do you sell?

We carry a considered range of brewers, grinders and accessories, chosen for how well they suit the coffee we roast.

Do your equipment products come with a warranty?

Yes. Each equipment product page lists its manufacturer's warranty terms.

Can I get help choosing the right equipment for my brew method?

Yes. Contact us through the Contact us page and we'll recommend equipment suited to your setup.

Merch

What merch do you sell?

A small range of apparel and homeware, made from natural materials and designed to last.

What sizes are available for apparel?

Sizing is listed on each product page, along with a size guide.

Can I return merch if it doesn't fit?

Yes. Unworn items in original packaging can be returned within 14 days of delivery.

Gift Cards

How does a Crimson Coffee gift card work?

Choose an amount and a delivery date, and we'll send the recipient a digital gift card by email.

Do gift cards expire?

No. Our gift cards have no expiry date.

Can a gift card be used towards a subscription?

Yes. Gift cards can be applied to any purchase, including subscriptions.